Contact mBit Casino

Need help with your account, verification, a deposit or withdrawal, a bonus, personal limits or self-exclusion? Our support team can review the details with you.

Reach the right team

Live chat is available 24/7. You can also e-mail [email protected].

VIP players with questions about the VIP programme can contact [email protected].

Feedback, ideas and general questions can also reach us through the inquiry form in our site footer. You can also reach us through Facebook or X.

Start a complaint

Begin with live chat. Support handles complaints and can escalate a matter inside mBit Casino when it cannot be resolved immediately. We will keep you reasonably informed about its status.

Only the account holder may make a complaint. You cannot assign, transfer, hand over or sell it to another person. We will dismiss a complaint conducted by a third party instead of the original account holder.

Request a further review

If you are not satisfied with the answer from support, you can ask the Dispute Resolution Office to review the decision impartially.

After completing our internal complaint process, you may refer an unresolved matter to our appointed independent ADR provider, EGIS-ADR. Send the dispute to [email protected]. Its own procedures then apply, and its final decision can limit any further legal steps you may take.

When we need to contact you about a dispute, we use the contact details recorded in your account. For a disagreement about a game result, the server logs and records are the final authority.