Keep Gambling in Balance

Gambling should be entertainment. It must never be treated as a source of income or a way out of debt. Keep track of both the time you spend and the money you use. If play begins to disrupt daily life or costs more than you can afford, take action.

Set limits in your account

The Personal Limits area of your account lets you control deposits, losses, wagers and session time. Deposit, loss and wager limits can cover a day, week or month. A loss limit is based on your initial deposit rather than winnings added to that deposited amount.

Session limits run from 6 to 1000000 minutes. The restriction applies immediately. When you reach it, you are logged out.

You can change a limit, but the direction matters. A lower limit applies at once. A higher limit takes effect only after e-mail confirmation and after the previous limit of that type ends.

Take a cooling-off period

A cooling-off limit starts immediately and lasts for the period you choose. During it, you cannot deposit and you receive no promotional offers. You can still withdraw your remaining funds. Your account re-activates automatically when the period ends.

Use the self-exclusion limit

A self-exclusion limit for a set period disables your account immediately and removes you from promotions. You cannot deposit or withdraw while it is active. The account re-activates automatically when the selected period expires.

This account control differs from self-exclusion requested through our support team.

Ask us to close your account

You may ask our support team to self-exclude you for a defined or indefinite period. A requested closure lasts at least 6 months, and the account cannot be reopened for any reason during that time. When the chosen period expires, you may ask for reopening, and the request will be reviewed. An indefinite closure cannot be reversed.

You cannot log in or request a withdrawal yourself while excluded. Contact our support team about a remaining balance. Verification may still be required, and payments remain subject to our limits. Future wagers, bonus funds and promotion entries are forfeited when self-exclusion begins and cannot be restored after reopening.

Ask yourself honestly

Pause and consider whether any of these situations feel familiar.

• Has gambling taken time away from work, study or home life?
• Do you return after a loss because you feel you must win the money back?
• Have you borrowed or sold something to fund your gambling?
• Do you keep playing longer than you planned or use gambling to escape worry, boredom or loneliness?

If your answers concern you, use a limit, stop playing and seek specialist support.

Habits that can help

• Treat betting and gaming as paid entertainment.
• Use only money set aside for entertainment and never money needed elsewhere.
• Choose amounts you are comfortable losing.
• Do not chase losses.
• Protect the time normally reserved for work, family and other activities.

Independent support is available from Gamblers Anonymous, GamCare, Gambling Therapy and the National Council On Problem Gambling.

Protect minors

Only people aged 18 and above may play. Do not let a minor use your account. Parents and guardians can use filtering software such as CyberPatrol, GamBlock, Solid Oak Software and Net Nanny to restrict access to gambling pages.